Say hello

We’d love to hear from you. Get in touch through your preferred medium:

Phone

(07) 348 3002

Email

reception@ruatahi.co.nz

For privacy reasons, no clinical conversations can be conducted via email. Please contact us via our secure patient portal should you require clinical assistance.

Physical Address

1271 Hinemoa Street,
Rotorua,
Bay Of Plenty 3010

Opening Hours

Weekdays — 8:30 AM to 5 PM
Weekends & Public Holidays — Closed

After Hours Care

Our preferred urgent care clinic out of hours is Lakes PrimeCare (Accident & Urgent Medical Care Centre) — 1165 Tutanekai Street, (07) 348 1000. They are open 8 AM to 9 PM, Monday to Sunday. No appointment is necessary.

EDI

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We welcome your feedback

If you are not happy with any aspect of our service, we want to know about it. You can speak with the practice manager before you leave the practice, or email or phone us about your experience.

We cannot turn back the clock. However, we are committed to making your experience better next time. Your feedback is important to us.

Call (07) 348 3002 or Email Us
Download Our Patient Feedback Form
Health & Disability Commissioner

We will confirm within 5 working days that we've received your feedback and advise the next steps.

If you do not feel comfortable talking to us, you can also contact the Health & Disability Commissioner (HDC) on 0800 112 233 or follow their process outlined by the HDC online. The HDC is an independent agency that promotes and protects the rights of those who use health and disability services.

ADDRESS

1271 Hinemoa Street,
Rotorua,
Bay Of Plenty 3010

CONTACT

P: (07) 348 3002
reception@ruatahi.co.nz

HOURS

8:30 AM — 5 PM
Monday to Friday
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